Can you try a different, known working, account, from their location?
Does it show at all in a tracert?
Open Notepad and paste in the IP addresses.
If the modem is in bridged mode it will not have an IP at all.
Basically, doesn't even get through passed ISP's modem.
What changed since it worked: ISP upgraded speed and replaced the modem.
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Select and copy the group of IP addresses.
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Are you trying to access a website and your system has a sonic firewall on it?
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There is no main office being connected to by everyone.
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Could the new modem have a router in it with the same IP?
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That pretty much has to be an issue with the account.
It certainly used to be that bridged mode meant no IP and no access.
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Just as a means of isolating the issue.
To continue this discussion, please.
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You have users that connect to B, C, D, etc.
In either case, I have had that error and the solution was to take all caps out of the usernames.
These will work until they are individually blocked.
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Using an SSL proxy.
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ISP have replaced their modem during upgrade.
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After all, what if you had a device on your LAN that was at that IP?
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Right click on the command prompt window and select Mark.
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Well, if there is a way to login to the modem, it's not in bridged mode.
Migrate to SEP SBE.
I've tried to connect from different locations, including my house with same error occurring.
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Or with corruption on their PC.
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So everything was working fine before these updates?
IP, but claimed that tracert result was how it's supposed to be.
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Enter the following command in the URL bar: 1 (as a numeral) with three curvy brackets around it on either side.
Sorry, totally missed that previous reply.
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For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000).
If you can connect via mobile connect, then the issue is likely not with the ISP.
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Well, I'll be calling my ISP for site A and yell at them for lying to me when I called them before.
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In any case the use of HTTPS instead of HTTP at the beginning of a url will often afford access.
It was still the same issue after the swap, and they wouldn't let me access their modem either to confirm the mode.
Use a proxy site.
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It just passes signal over to your device and lets your device handle everything.
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I'll let you know if ISP's router was the culprit in this entire adventure.
So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade.
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This is what I was referring to.
If so, can you try their credentials from this non working location?
He now claimed that they didn't replace the modem either back in October, just bumped up the speed.
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What is the IP of the Sonicwall?
Which account, from which location?
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Maybe times have changed.
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To create this article, 52 people, some anonymous, worked to edit and improve it over time.
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My other locations are not involved in this.
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Save the IP addresses.
But tracert now showed a public IP of someone's router and not 192.
Is this a laptop, so the user can take it to another ISP connection to test?
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Not the case with this modem.
My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.
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Is that the case?
The idea is to pin down if the issue is credential related or not.
Sonicwall's public IP doesn't even show in tracert, neither does LAN interface IP.
To get out of bridged mode you have to reset it, which will default it back to having an IP.
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Well, that's obviously BS.
I'm unable to connect via Netextender client to a location A with equipment listed in the 1st paragraph of my question.
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If this doesn't work, try another method below.
When I mentioned that tracert returns 192.
This will clear the history and restart the chat.
That would confirm that the client itself is working and the ISP is not blocking the client.
VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be.
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You have users trying to connect to A, which is where the new modem is.
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Then you would know the issue has to be with the Sonicwall.
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When trying to connect, I get an error listed in paragraph 2 of my question.
That's why I was getting confused about what you were trying and how to troubleshoot.
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Sorry for going down a completely inappropriate road and dragging you with me.
However, they won't let me login to their modem and verify it for myself.
Based on your latest reply, I no longer think so.
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ISP having their techs who are totally clueless ID10Ts even after you tell them what's wrong.
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They even went as far as swapping the modem.
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Unfortunately, this wasn't it.
SonicWALL and they don't even show any traffic from connecting Netextender client.
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