It was still the same issue after the swap, and they wouldn't let me access their modem either to confirm the mode.
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In either case, I have had that error and the solution was to take all caps out of the usernames.
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Unfortunately, this wasn't it.
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That pretty much has to be an issue with the account.
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He now claimed that they didn't replace the modem either back in October, just bumped up the speed.
Save the IP addresses.
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My other locations are not involved in this.
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Are you trying to access a website and your system has a sonic firewall on it?
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Based on your latest reply, I no longer think so.
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These will work until they are individually blocked.
Here's a great way to bypass sonic firewall in your school network or your office.
To continue this discussion, please.
Sonicwall's public IP doesn't even show in tracert, neither does LAN interface IP.
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After all, what if you had a device on your LAN that was at that IP?
VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be.
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Is that the case?
Netextender client without any problems.
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Which account, from which location?
My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.
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If so, can you try their credentials from this non working location?
Could the new modem have a router in it with the same IP?
Does it show at all in a tracert?
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Then you would know the issue has to be with the Sonicwall.
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If you can connect via mobile connect, then the issue is likely not with the ISP.
Sorry, totally missed that previous reply.
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Right click on the command prompt window and select Mark.
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Well, that's obviously BS.
If the modem is in bridged mode it will not have an IP at all.
Use third party website.
Can you try a different, known working, account, from their location?
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You have users trying to connect to A, which is where the new modem is.
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This is what I was referring to.
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What changed since it worked: ISP upgraded speed and replaced the modem.
It just passes signal over to your device and lets your device handle everything.
Migrate to SEP SBE.
However, they won't let me login to their modem and verify it for myself.
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Is this a laptop, so the user can take it to another ISP connection to test?
Basically, doesn't even get through passed ISP's modem.
When trying to connect, I get an error listed in paragraph 2 of my question.
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SonicWALL and they don't even show any traffic from connecting Netextender client.
Enter the following command in the URL bar: 1 (as a numeral) with three curvy brackets around it on either side.
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ISP having their techs who are totally clueless ID10Ts even after you tell them what's wrong.
To get out of bridged mode you have to reset it, which will default it back to having an IP.
This will clear the history and restart the chat.
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Sorry for going down a completely inappropriate road and dragging you with me.
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They even went as far as swapping the modem.
Maybe times have changed.
When I mentioned that tracert returns 192.
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ISP have replaced their modem during upgrade.
That would confirm that the client itself is working and the ISP is not blocking the client.
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It certainly used to be that bridged mode meant no IP and no access.
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To create this article, 52 people, some anonymous, worked to edit and improve it over time.
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Just as a means of isolating the issue.
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You have users that connect to B, C, D, etc.
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In any case the use of HTTPS instead of HTTP at the beginning of a url will often afford access.
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For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000).
Well, I'll be calling my ISP for site A and yell at them for lying to me when I called them before.
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Common virtual support procedures for Messaging Gateway appliances.
I've tried to connect from different locations, including my house with same error occurring.
I'm unable to connect via Netextender client to a location A with equipment listed in the 1st paragraph of my question.
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That's why I was getting confused about what you were trying and how to troubleshoot.
Or with corruption on their PC.
Using an SSL proxy.
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Not the case with this modem.
The idea is to pin down if the issue is credential related or not.
So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade.
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There is no main office being connected to by everyone.
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I'll let you know if ISP's router was the culprit in this entire adventure.
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So everything was working fine before these updates?
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If this doesn't work, try another method below.
IP, but claimed that tracert result was how it's supposed to be.
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Well, if there is a way to login to the modem, it's not in bridged mode.
But tracert now showed a public IP of someone's router and not 192.