When trying to connect, I get an error listed in paragraph 2 of my question.
They even went as far as swapping the modem.
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Unfortunately, this wasn't it.
Well, I'll be calling my ISP for site A and yell at them for lying to me when I called them before.
Sonicwall's public IP doesn't even show in tracert, neither does LAN interface IP.
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That would confirm that the client itself is working and the ISP is not blocking the client.
Well, if there is a way to login to the modem, it's not in bridged mode.
Which account, from which location?
Sorry, totally missed that previous reply.
What changed since it worked: ISP upgraded speed and replaced the modem.
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Is that the case?
Use a proxy site.
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Can you try a different, known working, account, from their location?
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He now claimed that they didn't replace the modem either back in October, just bumped up the speed.
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If the modem is in bridged mode it will not have an IP at all.
Resources for getting started with SEP Mobile.
ISP have replaced their modem during upgrade.
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To get out of bridged mode you have to reset it, which will default it back to having an IP.
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For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000).
So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade.
Are you trying to access a website and your system has a sonic firewall on it?
In any case the use of HTTPS instead of HTTP at the beginning of a url will often afford access.
When I mentioned that tracert returns 192.
You have users that connect to B, C, D, etc.
Is this a laptop, so the user can take it to another ISP connection to test?
That pretty much has to be an issue with the account.
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Does it show at all in a tracert?
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Select and copy the group of IP addresses.
Using an SSL proxy.
SonicWALL and they don't even show any traffic from connecting Netextender client.
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If so, can you try their credentials from this non working location?
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There is no main office being connected to by everyone.
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Here's a great way to bypass sonic firewall in your school network or your office.
Sorry for going down a completely inappropriate road and dragging you with me.
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Use third party website.
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Best practices for implementing SEP Mobile.
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Enter the following command in the URL bar: 1 (as a numeral) with three curvy brackets around it on either side.
Maybe times have changed.
It just passes signal over to your device and lets your device handle everything.
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Not the case with this modem.
Could the new modem have a router in it with the same IP?
However, they won't let me login to their modem and verify it for myself.
Migrate to SEP SBE.
Troubleshoot Bounce Back Emails.
What is the IP of the Sonicwall?
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My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.
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Or with corruption on their PC.
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Save the IP addresses.
IP, but claimed that tracert result was how it's supposed to be.
VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be.
If you can connect via mobile connect, then the issue is likely not with the ISP.
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It certainly used to be that bridged mode meant no IP and no access.
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I've tried to connect from different locations, including my house with same error occurring.
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After all, what if you had a device on your LAN that was at that IP?
This will clear the history and restart the chat.
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Right click on the command prompt window and select Mark.
Fix common bounce back email messages.
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To continue this discussion, please.
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The idea is to pin down if the issue is credential related or not.
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You have users trying to connect to A, which is where the new modem is.
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Based on your latest reply, I no longer think so.
Open Notepad and paste in the IP addresses.
Then you would know the issue has to be with the Sonicwall.
But tracert now showed a public IP of someone's router and not 192.
These will work until they are individually blocked.
That's why I was getting confused about what you were trying and how to troubleshoot.
If this doesn't work, try another method below.
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So everything was working fine before these updates?
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It was still the same issue after the swap, and they wouldn't let me access their modem either to confirm the mode.
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Netextender client without any problems.
In either case, I have had that error and the solution was to take all caps out of the usernames.
Get the latest version of your product, full downloads, patches and client patches.
Basically, doesn't even get through passed ISP's modem.
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My other locations are not involved in this.
Just as a means of isolating the issue.
I'm unable to connect via Netextender client to a location A with equipment listed in the 1st paragraph of my question.
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Well, that's obviously BS.
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ISP having their techs who are totally clueless ID10Ts even after you tell them what's wrong.
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To create this article, 52 people, some anonymous, worked to edit and improve it over time.
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This is what I was referring to.
How to migrate or move endpoint computers to SEP SBE.
Common hardware support procedures for Messaging Gateway appliances.
I'll let you know if ISP's router was the culprit in this entire adventure.
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