IP, but claimed that tracert result was how it's supposed to be.
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In any case the use of HTTPS instead of HTTP at the beginning of a url will often afford access.
Basically, doesn't even get through passed ISP's modem.
Which account, from which location?
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Just as a means of isolating the issue.
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So everything was working fine before these updates?
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That would confirm that the client itself is working and the ISP is not blocking the client.
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Then you would know the issue has to be with the Sonicwall.
Sorry for going down a completely inappropriate road and dragging you with me.
This will clear the history and restart the chat.
When trying to connect, I get an error listed in paragraph 2 of my question.
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To get out of bridged mode you have to reset it, which will default it back to having an IP.
Does it show at all in a tracert?
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I'll let you know if ISP's router was the culprit in this entire adventure.
However, they won't let me login to their modem and verify it for myself.
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It was still the same issue after the swap, and they wouldn't let me access their modem either to confirm the mode.
Well, I'll be calling my ISP for site A and yell at them for lying to me when I called them before.
Windows 7 and IE 11.
Well, that's obviously BS.
Is this a laptop, so the user can take it to another ISP connection to test?
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Or with corruption on their PC.
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Use a proxy site.
Based on your latest reply, I no longer think so.
I've tried to connect from different locations, including my house with same error occurring.
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Not the case with this modem.
When I mentioned that tracert returns 192.
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Save the IP addresses.
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Can you try a different, known working, account, from their location?
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But tracert now showed a public IP of someone's router and not 192.
My other locations are not involved in this.
It certainly used to be that bridged mode meant no IP and no access.
That's why I was getting confused about what you were trying and how to troubleshoot.
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Migrate to SEP SBE.
Get started installing and configuring your product.
Well, if there is a way to login to the modem, it's not in bridged mode.
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For LDAP accounts you have to change them in AD (both user login name and user login name pre 2000).
Maybe times have changed.
Is that the case?
It just passes signal over to your device and lets your device handle everything.
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Right click on the command prompt window and select Mark.
That pretty much has to be an issue with the account.
In either case, I have had that error and the solution was to take all caps out of the usernames.
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VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be.
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SonicWALL and they don't even show any traffic from connecting Netextender client.
After all, what if you had a device on your LAN that was at that IP?
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So if you've tried from more than one ISP and more than one machine, that would certainly rule out it having anything to do with their modem or speed upgrade.
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You have users that connect to B, C, D, etc.
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He now claimed that they didn't replace the modem either back in October, just bumped up the speed.
They even went as far as swapping the modem.
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Could the new modem have a router in it with the same IP?
If you can connect via mobile connect, then the issue is likely not with the ISP.
Sonicwall's public IP doesn't even show in tracert, neither does LAN interface IP.
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You have users trying to connect to A, which is where the new modem is.
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If this doesn't work, try another method below.
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If the modem is in bridged mode it will not have an IP at all.
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This is what I was referring to.
These will work until they are individually blocked.
What changed since it worked: ISP upgraded speed and replaced the modem.
Use third party website.
There is no main office being connected to by everyone.
What is the IP of the Sonicwall?
Netextender client without any problems.
Select and copy the group of IP addresses.
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I'm unable to connect via Netextender client to a location A with equipment listed in the 1st paragraph of my question.
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Using an SSL proxy.
If so, can you try their credentials from this non working location?
ISP have replaced their modem during upgrade.
Enter the following command in the URL bar: 1 (as a numeral) with three curvy brackets around it on either side.
Sorry, totally missed that previous reply.
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The idea is to pin down if the issue is credential related or not.
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ISP having their techs who are totally clueless ID10Ts even after you tell them what's wrong.
Unfortunately, this wasn't it.
Open Notepad and paste in the IP addresses.
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